Refund & Exchange Policy

Your satisfaction matters to us. If something is wrong with your order, we will make it right.

7-day exchange: You may request an exchange within 7 days of receiving your order. Items must be unused, unwashed, and in their original condition with tags attached.

Damaged or wrong items: If you receive a damaged, defective, or incorrect item, contact us immediately with your order number and photos. We will arrange a replacement or refund at no extra cost to you.

How to request: Message us on WhatsApp at +92-311-4043819 or email qafla.pk@hotmail.com with your order number.

Refunds: Approved refunds are issued to your original payment method or via bank transfer within 7–10 business days.